Contact us

\

For expert advice, product information or order enquiries, please contact us by phone at 01179 270432 Monday to Friday, between 9am – 5pm to speak to us directly. Or if you prefer, you can and we'll get back to you within a couple of days.

Drop us a message

Your name: *
Your email address: *
Your order number (if you have one):
Query type: *
Your message: *
Question: *
Please enter the code: *

Frequently Asked Questions

Do I need to be home when my order is delivered?

Your order will be dispatched via Royal Mail or DPD. You will find this information on your dispatch email.

If your order is being dispatched via Royal Mail, although a signature is not usually required the parcels are sometimes too large to fit through the letterbox so someone will need to be present to take your order. If this is not possible, Royal Mail will put a card through your door advising that your parcel is awaiting collection from your local depot. Unfortunately, we are not able to pass delivery instructions to Royal Mail if you wish your parcel to be left in a safe location or with a neighbour. 

Royal Mail are currently trialling a 'delivery to neighbour' service where if you are not home to accept delivery, your parcel will be left with a neighbour and you will receive a card through your letterbox. For more information on this service please visit http://www.royalmail.com/delivery-to-neighbour.

If your order is being dispatched via DPD your parcel will require a signature. In order to stop you waiting in all day for your order, DPD will email and text you (if you supply your mobile number) on the morning your order is dispatched with a specific one hour delivery window. If you decide that this time is not convenient, you can use email or text to simply change the delivery date. 

If DPD attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest DPD depot. Using the details on the card you can contact the courier and request a second delivery attempt or collect the item from the depot. You can do this via the DPD website or by contacting them on 08445 560  560. For security reasons, they will not be able to leave the parcel without obtaining a signature. DPD provides easy tracking with proof of delivery for your peace of mind.

If your delivery address is outside the UK, please see our 'Overseas customers' FAQ section.

Can I track my delivery?
If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.
Do you offer a nominated day or guaranteed Saturday service?
We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion.
 
Currently we do not offer a nominated delivery or Saturday service. However, we do offer a next working day delivery service using DPD couriers, who will deliver orders placed before 14:00 to any UK location by 18.30 the next working day - perfect for those last minute purchases.
 
When you use the 24 hour service with us you will receive an email of the morning of your delivery with an estimated hourly window to let you know when to expect your order to arrive.
Delivery costs & options
Our full delivery options can be found here...
 
For our express/guaranteed next working day services, we have a cut off time of 14:00 in order to have your items packed and dispatched the same day.

International/European deliveries are charged based on parcel weight. The total delivery charge is calculated when you proceed through our checkout process. The amount you see charged on the delivery selection page (in the checkout process), is the amount you will pay. There are no hidden charges from us. However, depending on where you live, there may be a customs charge upon entry to the country.

Orders are shipped on business days only; these are Monday-Friday, excluding bank holidays.
Has my order been dispatched?
We will always email you to let you know when your order has left MOP Hair HQ, giving you peace of mind that your essential luxuries are on the way.
 
Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page.
 
Please login to My Account and click on view my order to see the latest information we have.
When will I receive my order?
Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.
 
The time scales for international orders can be seen here.
 
To check the status and estimated arrival date of your order, please login to My Account and view My Recent Orders for the most up to date information available.
 
If your order has been dispatched and you haven't received it, and it is past its estimated delivery date see I haven't received my order?.
How organic is MOP?

MOP products contain certified organic ingredients to support product performance. The certified organic extracts that are sourced for each formula are used to enhance and support the benefit provided by each product. On the ingredients lists for each of the products, ingredients marked with an asterisk are certified organic by third parties dedicated to the certification process. MOP infuses organic extracts into formulation bases that are derived from natural materials and include synthetic materials when absolutely necessary to optimise product performance and stabilise product purity. MOP strives to bring together modern and organic...nature and technology.

The organic certification for those items used, such as watercress, mango, etc. often occurs at the farm or crop level, where a third party organisation grants organic status to a farm's crops. The distributor vendors from whom MOP source ingredients supply MOP with these certified organic extracts that they have purchased from organic-certified farms.

Can I stock these products in my salon?
As an independent retailer, rather than the manufacturer, at the present time we do not sell to the trade, wholesale, salons or shops.  Please contact the brand directly or your nearest wholesaler.
Are you able to send me any samples?
Unfortunately, we do not keep any samples of MOP products. However, a large selection of the products are available to purchase in 50ml travel/tester size.
Where can I buy MOP products locally?
As an online retailer for MOP products we do not keep information on other outlets or stockists. However, you may find this information directly through MOP's own website.
Are MOP products paraben free?
Please see individual products listings for more information on which products are paraben free.
 

By post

Koan, 193 South Liberty Lane, Bedminster, Bristol, BS3 2TN

Marketing & press enquiries

For all marketing/press enquiries related to advertising, product reviews or competitions, please .