Changed your mind? No problem - unused items can be returned to us for free within 180 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund. 

Before you post it, please contact Customer Services to obtain our free post address.

If you are in a hurry you can also return the items to our HQ at the following address (however postage charges will apply):

Please note that we can only accept returns purchased from

Returns Address

MOP Hair Returns / Koan UK Ltd
Ingenia Building
Quercus Court
Great Western Business Park
Armstrong Way
BS37 5NG

It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Customer Services by email at [email protected] or by telephone on 01179 270432.

Read our full terms and conditions.